Funny, frustrating, and pathetic.
[Yesterday] I just got off the phone with a representative from AAdvantage, the American Airlines frequent flyer program. My parents are thinking about visiting us in Texas and they have some points that they would like to redeem for a flight. I wanted to make sure that we were within the 21-day window where there wouldn’t be any fees charged.
I call and find out that the travel has to be at least 22 days out. Okay. Does today count? Yes. Does the travel day count? Yes.
Today is the 30th of January. The guy on the phone tells me that the earliest I can fly is the 21st of February. I respond that according to their “count today and the flight day” rule, that would be 23 days from today. No, he insists, it would be 22 days. We go back and forth on this, and he doesn’t budge.
Then I find out why: Because the computer says so. I ask if he counted on his own and he says no. Not only does he say no, but he refuses to give it a shot. Supervisor time. Because my guy can’t or won’t count to 22.
The supervisor confirms what the representative told me: Specifically, that the computer says that the earliest no-fee flight would be the 21st. I patiently explain to her that 22 days from today is the 20th. She pulls up her calendar, counts in a quiet mumble, and asks to put me on hold. It’s clear to me that something clicked in her mind.
A minute later: “I’m sorry sir, you are correct. Twenty-two days from today would be the 20th.”
OH MY GOD. ADDITION!
posted by yair